Return Policy

We love to see you happy with the brelito products you purchase. We understand that sometimes items may not meet your expectations or fit as anticipated. Please review our return policy details below and take a moment to read our Guide to Try-Ons and Clothing Returns for tips to ensure you feel confident in our online shopping and return policies.

• We take great pride in the quality of our products. If you however receive an item that is damaged or defective, please reach out as soon as possible to our customer service team: support@brelito.com, so that we can make it right. Once we receive the message, we will provide a return address and return label. Your satisfaction is our top priority.

• Returns must be postmarked within 21 days of delivery to qualify for a refund. Refunds will be to the original payment method. Items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed. Returns postmarked after 21 days or that are not in original condition will not be accepted.

• Please note: brelito does not cover the cost of return shipping for orders shipped outside of the United States.

• Please note: Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable when your return is received and refunded. As only the recipient of an order can claim these fees back, we recommend reaching out to your local customs office directly for further assistance

Additional Return Requirements:

Please see our Guide to Try-Ons and Clothing Returns for helpful tips to keep returned products undamaged, clean, and to qualify for a smooth return process.

Clothing

• Items must be in new condition; unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached in order to be accepted. Products returned with damage, signs of use or wear, scuffs or markings, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise do not meet our return policy requirements and will not be accepted.

• Items sold as sets must be returned with the correct sizes, as sold.

• Items must be returned inside protective packaging, such as the polybag or box it was originally shipped with,  to keep them safe in transit back to us.